For some, the process of relocating might seem daunting. In the face of uncertainty, the quality of the information gathered will be helpful in making the right moving company choice. Here are the crucial questions to ask moving companies.
What is your company name and address?
This might seem obvious, but the benefits of knowing exactly where the company is and what it stands for are numerous. First, it pays to double check information about the company, both locally and at the destination.
Ensure the name and address on the website matches the ones given on any documentation. It is also worth taking time to search for online reviews and testimonials from past customers.
Do they subcontract?
Do not assume that the people organizing and coordinating the move on the client side are the same people involved in the actual moving. It pays to know exactly who will be handling the household items or office paperwork. Many movers also rely on temporary workers. Situations might occur where mistakes or decisions made by temporary workers might affect the outcome of the process.
What is the quotation process?
Receiving no-obligation quotations is standard practice for many service provision companies, but not many people bother with the quotation process. How exactly do they arrive at the amounts they quote? The best in the business will normally want to view the items to be moved before giving a price. This process will involve a consultant visiting the home. Point out what will be moved and what will be left behind. Be wary of companies that give blanket rates, especially without an actual visit.
Also, determine exactly how the charges are calculated. Many companies charge based on cubic meter volume. Ask about additional charges, and how they will be distributed and shared.
Packing is an important aspect of the moving process. Most companies offer full packing while others give the home or business owner the chance to pack their own items. The packing affects loading and unloading, as well as the safety of items in transit. Make sure the company in question offers the right packaging services for your needs.
What professional organizations do they belong to?
There are numerous local and international relocation and shipping organizations across the world. Being a member of such associations is prestigious for the company and important to the client in many ways. For instance, these organizations normally have strict rules and regulations, require their member companies to improve their processes and have them audited regularly, and have tough punitive measures in place for misconduct. Working with a company operating under such conditions is a plus.
Do they offer insurance?
Make sure the company contracted for the overseas move offers comprehensive insurance. There are different types of insurance, but many are tailored to fit the requirements and budget of the transferee. It is not enough to stop at ‘yes the items are insured throughout the transit period’. Ask about the different options available and what they cost.
Other questions to ask include those regarding who handles the delivery, unloading, and unpacking at the destination; updates during the transit process; and the time of delivery.